We offer free Shipping to any suburb within Australia for all orders. Please provide a street address as the couriers do not deliver to a PO Box address.
After your order is placed it will be dispatched within 24 hours and will arrive within 3 to 5 business days, depending on your location in Australia. Once your order has been shipped, you will receive an email notification with tracking information.
Kidz Factory Balance Bikes come with a 12 Month Warranty against manufacturing defects. Kidz Factory will repair or replace any product or part that is deemed to be defective during the warranty period. To claim your warranty, please email firstname.lastname@example.org and include photos and a description of the fault.
Consumer Guarantees Under the Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
If for whatever reason you are not 100% satisfied with the product, we offer a 30-day money back guarantee from the time the goods are received. Please email us at email@example.com or call us on (02) 9882 2890 so we can assist with the returns process. We do encourage you to contact us prior as we may be able to resolve the issue.
Please note customers are responsible for return shipping costs. We recommend that you return the product via registered post so you can track your item. You must also insure the shipment for the value of your item or assume the risk of loss or damage during shipping. Kidz Factory will not be responsible for parcels lost or damaged in transit if you choose not to insure. For more information please email us at firstname.lastname@example.org.